FAQ

Check out our Frequently Asked Questions. If you need any further help please email us at info@studentnomic.com

Studentnomic:
  • What is the difference between MyAccount and MyPortal?

    You can sign up for MyAccount free. When you click MyAccount you'll be asked to sign in if you have an account, or sign up. You can sign up for an account to get access to solutions such as Sixth Form Manager. Your MyAccount will not let you use StudentNote, as this is a yearly membership (£15 a month billed £180 yearly). When you buy StudentNote you automatically get access to MyPortal which gives you MyAccount functionality plus access to StudentNote and additional solutions.
  • Where is Sixth Form Manager?

    Sixth Form Manager becomes available via the main menu only once you buy the Sixth Form Finder solution, available from your MyAccount. Once you buy the solution your account will be credited with access and you will be able to manage your Sixth Form listing.
  • How do I update my mail preferences?

    You can update your mail preferences from your MyAccount or by going to the 'My Subscriptions' page. Please note updating your mail preferences may take a few days to register with our system.

 
Billing:

 

  1. How are payments processed?

    Your payments are processed via Stripe Payment Gateway. This offers a secure and easy way for you to buy and pay for items available on our website.
  2. What is your cancellation policy?

    We allow a 14-day cooling period for all subscriptions (including trials). After this period you may cancel at anytime but you will not be eligible for a refund. Your subscription will remain active for the remaining duration of your subscription but won't renew unless you choose to. To cancel please contact support.
  3. What is your refund policy?

    You can claim a refund within 14 days of your order. To claim a refund please contact support.

 
StudentNote:
  • How long does it take for a push notification to be processed?

  • It can take up to 48 hours for a push notification to be processed. This means when you schedule a notification to be sent you must allow 48 hours for the notification to be processed otherwise it may not be sent.
  • How can I cancel or retract a push notification?

    If you want to cancel the sending of a push notification you must contact support. From your MyPortal you can click 'Cancel a Notification', from here you will be able to see a list of push notifications you have processed. You will then need to raise a support ticket detailing the one you wish to retract. We will aim to process this within 48 hours.
  • My school is not available on the app?

    When you first sign up for StudentNote you will be able to access your MyPortal immediately, we will then index your school on the app so it is available for selection. You can still submit notifications to be scheduled as these will be automatically associated to your school's account. If you have had your school removed for selection it may be because your membership has expired and you have not renewed or because your school has been flagged. If you are not support contact support.

    Why has my school been flagged?

    Schools can be removed from the Studentnomic index if they're flagged. Schools are only flagged if we believe there is a need for concern as to the content being submitted by the school or there is a reason in our usage or privacy policies.